The phone number for the delivery company that will deliver your merchandise will be found on your Home Delivery contract.
Yes, the delivery date of your order can be changed up until three (3) days before the scheduled date. To make this change, contact our Customer Care team.
With our customized delivery schedule, you get to choose when your order is delivered. This way, you can pick out furniture for your new house before you’ve even moved in, or choose to have your new sofa bed arrive just in time for mom’s visit.
In some cases, items need to be shipped from vendors located outside of your area, which prevents us from providing you with a firm date. For these situations, you will see an estimated date and our Customer Care team will contact you to personally schedule the delivery.
We currently deliver to most postal codes in the following provinces in Canada: Alberta, British Columbia, Manitoba, Nova Scotia, Ontario, Quebec and Saskatchewan. To find out for sure if we deliver to your area, simply enter your postal code at the top of the page before placing an order.
What Payment Methods Are Accepted?
We gladly accept Visa, MasterCard and American Express. If your card has been issued outside the U.S. or Canada, please note that your order may need additional verification before it can be processed. Unfortunately, we cannot accept COD orders and all orders must be paid in full once submitted online.
When Is My Credit Card Charged?
There may be an initial authorization of your card once you submit your order online; however, your card is only charged once the order is processed.
What Happens If There Is A Pricing Error?
We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, Furniture.ca expressly reserves the right not to honor pricing errors found on this website when accepting an online order. If an error occurs, we’ll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact our Customer Care team or refer to our return policy.
What Do You Do With My Information?
We use your info to fulfill your order accurately and quickly, and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Private Policy.